1. Free trial
The free trial lasts 14 days and does not require a payment card. Access may stop when it ends unless a paid subscription begins. The trial may be limited to one per customer or organization.
2. Subscription and renewal
The annual subscription is USD 160, tax-inclusive as shown at checkout, and begins after Paddle confirms payment. It renews automatically each year until canceled. Price, currency, and billing cycle are displayed before payment.
3. Canceling a subscription
Cancellation may be requested through info@nova-pms.com or Paddle subscription-management tools. Cancellation prevents future renewal, and access normally continues until the end of the paid period. Requests should be made before renewal; simply stopping use does not cancel the subscription.
4. Refunds
Purchases are subject to the Paddle Buyer Refund Policy and applicable mandatory rights. Refunds may be accepted for duplicate charges, verified technical billing errors, charges made after a valid pre-renewal cancellation, or where required by law. Paddle may approve other cases under its policy and discretion.
5. Requests and processing
Requests may be submitted using the transaction-management link in Paddle email, through paddle.net, or by emailing info@nova-pms.com with the organization name, account email, transaction number, and reason. Approved refunds are returned to the original payment method where possible, subject to Paddle and bank processing times.
6. Data after cancellation and contact
A data export may be requested for 30 days after cancellation. Data may then be deleted from active systems, while backups may remain for up to 90 days and legally required records longer. Contact: info@nova-pms.com. Owner: Khalid Saad Qunaifidh, Khobar, Saudi Arabia.